Faq
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping worldwide. Delivery times vary by destination and shipping method selected during checkout.
How long does shipping take?
Standard shipping typically takes 7-14 business days. Express shipping delivers within 3-7 business days. Please note these are estimates and may vary.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with all tags attached. Please contact our support team at [email protected] to initiate a return.
Do you offer exchanges?
Yes, we offer size exchanges for rings and bracelet items. For other jewelry types, we recommend returning the original item and placing a new order.
Product Care
How should I care for my jewelry?
To maintain the beauty of your PreciosaGleam jewelry:
- Store pieces separately to prevent scratching
- Avoid contact with water, perfumes, and chemicals
- Clean with a soft, dry cloth
- Remove jewelry before swimming or showering
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Other Questions
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services. You can select this option during checkout.
How can I contact customer service?
For any questions not answered here, please email us at [email protected]. Our team typically responds within 24-48 hours.